A few weeks before the mailer was
sent to two million high school seniors, Johnny and his partners moved into
their new offices. The location was large enough to comfortably fit their
growing staff. They had recently hired an office manager, a controller, and
10 new customer service representatives in addition to the in-house graphic
designer they employed.
Johnny also hired his best friend
from high school to join the team. His friend had some experience working
at an advertising firm in New York, which was the closest thing to hiring a
marketing executive they could stomach. Johnny reasoned since his friend
was a recent college graduate, he would still be in touch with the college
market, so they justified it.
The prior months felt like a blur
as no one could even remember the last time they took a day off. They worked
around the clock and on the weekends. They were involved in every detail of
the business together, even assembling office furniture. The three spent
their first night in Princeton screwing together 15 desks from Staples until
4 A.M.
When they were finished, they took
a nap on the floor, and woke up a few hours later to the sound of their new
office manager coming into work. It was more than a little embarrassing.
Predictably, their office manager and controller, who were both in their
forties, called a meeting. They asked Johnny and his partners not to sleep
in the office and assured them sleeping home would be better for
productivity and more professional for the office. No one could argue with
that.
With everything almost in place,
Johnny sat down with his partners to discuss the “state of the union.” It
was probably a week before they were scheduled to send out the mailer.
Johnny looked at them thinking how rundown they each looked. All of them
were greasy, unshaven, and generally unkempt.
The mood around the office could
best be described as disoriented. They had come up with this idea only a
few months prior, and now they were in their office in Princeton, NJ. They
had a dozen new employees, new investors, new suppliers, and lots of new
liabilities. When Johnny thought about how quickly it all was thrown
together, it felt surreal and a little bit unnerving.
Since none of them had ever done
anything like this before, they just assumed the anxiety was natural. As
usual, they broke the tension by talking about how successful the program
was going to become.